Home moves

Shortly after you’ve agreed all the details of your move with us by phone and/or email, we’ll send these back to you by email as an itemised quote for you to approve.

In the lead-up to your moving day, we’ll email you again to confirm our movers’ collection time, as well as a final reminder the evening before.

Yes, you can. When you speak to us about the details of your move, let us know your ideal collection time. We’ll always do our best to accommodate.

Absolutely! You can store as much or as little as you want. Just let us know when you speak to us about the details of your move. We’ll add this onto your booking.

We can collect any boxes, furniture or other items away to be stored as long as you need, either on your moving day, or another date you choose.

When you’re ready to get your things back, log into your LOVESPACE account and request a delivery date. We’ll deliver them right to your doorstep.

Yes, you or someone else will need to be at each address to let our movers in.

You can cancel or change your removal by contacting our customer service team on 01325 952440.

If you select our optional additional packing service, our removals team will pack and wrap your stuff when they get to your current home on your moving day.

For smaller, loose items – we’ll pack them securely into boxes using our own packing materials (which are free of charge). Larger items, such as mattresses, beds and wardrobes, will need wrapping to protect them while they’re in transit.

If you choose to do your own packing, please make sure you pack all of your belongings securely into double-walled boxes and wrap your larger items to protect them where possible.

If you need to store your stuff while you’re in-between houses, we’d recommend our storage units service.

It’s perfect for storing furniture, and you won’t be tied down to a contract. It’s ideal if you’re just needing some short term storage, and we’ll even deliver your stuff back to any mainland UK address.

Our team works 8am-6pm, Monday-Saturday (pending availability).

If you select our optional furniture disassembling service, our expert removals team are happy to disassemble some of your furniture!

Please note though, there are certain things we won’t be able to disassemble:

1. Any flat pack furniture that you may not be able to reassemble, such as items bought from IKEA
2. Wardrobes
3. Kitchen and dining tables

Unfortunately you won’t be able to travel with us on your moving day. This is to protect our drivers from COVID-19.

As a result, we ask that you organise your own transportation on your moving day.